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FAQ

Questions, comments or feedback?

Here's how to get in touch with us.

Order Status

You may call 1-888-488-9859 to speak with a Customer Service Representative for updates on your order status.

Per your preference, you may order by phone Monday through Friday during business hours. To call our Customer Service Center, please dial 1-888-488-9859. Our normal business hours are 7 a.m. - 5 p.m. Monday-Friday (CST). After hours, voicemail will allow you to place an order which will be entered, processed and confirmed back to you with an order number on the following business day.

Help Topics

If your question is not listed, we can still help you.

Please call us at 1-888-488-9859 or email us at visa.merchant@cs.staples.com and we’ll do our best to answer your question.

Pricing and Payment

Payment Methods

Acceptable Payment Methods for the Visa eStore:

  • No Forms of Payment are required
  • Click on the Check Out button, located in the Shopping Cart. The Place Order page will be displayed.
  • Verify your Billing Information and Shipping Information, displayed on this page. If these need to be updated, click on the appropriate Modify button and make the necessary changes. Click Save.
  • Verify the Order Information in your Cart and make any final changes.
  • Click on Place Order to submit your order into the eStore's secure ordering environment.
  • Once you have placed your order, a confirmation page will be displayed. From here, you may exit the Online Catalog or continue shopping.

Printing Your Receipt

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Shipping and Delivery

What are normal production and delivery times?

Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.
Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

How do I track my order?

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

What happens if a product is backordered?

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

What do I do if my order has not arrived?

Call Customer Service at 1-888-488-9859.

Can I have my order shipped to multiple addresses?

Yes, simply call us at 1-888-488-9859 or e–mail us at visa.merchant@cs.staples.com when placing your order to specify multiple shipping addresses.

Can I ship to an international address?

  • This site supports orders being shipped to addresses in the United States.

International Customs/Duties/VAT:

All customs, duties and value-added taxes are the recipient's responsibility and are due at time of delivery. These charges are in addition to the purchase total from this store.

International Returns:

Except for defects in product or workmanship, all International sales are final. Any returns require a return authorization number. E-mail our Customer Service department at visa.merchant@cs.staples.com for a return number.

Orders and Returns

How do I check the status of my order?

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

What if I need to change my order?

Once the order is placed, call Customer Service at 1-888-488-9859.

How can I access my past orders or invoices?

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

How can I check item availability?

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.

What if my item arrives damaged or defective?

Call Customer Service at 1-888-488-9859. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

What if I received missing or wrong item(s)?

Call Customer Service at 1-888-488-9859.

California Proposition 65

Attention California residents

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.